Who We Are at CareUK247

97% client satisfaction rate

Home Care Built Around You

CareUK247 provides home care and residential care across Cambridgeshire - planned around each person's needs, routines and preferences, with a team that genuinely cares about getting it right.

A Local Team You Can Rely On

We are based in Cambridgeshire and serve the communities around us - Cambridge, Peterborough, Ely, Huntingdon and beyond. When you contact us, you speak to people who know your area and understand what home care here actually looks like.

Why We Started CareUK247

CareUK247 was founded on a straightforward belief: that people should be able to stay safely and comfortably in their own homes for as long as they choose, and that the support helping them do so should be built around them as individuals - not around a fixed package or a rigid timetable.

We work with older adults and vulnerable people across Cambridgeshire, providing domiciliary care, one-to-one care, live-in care and residential care to families in Cambridge, Peterborough, Huntingdon, Ely, St Neots, Wisbech and the surrounding area. We are a local, independent service. The people we support are our neighbours, and that matters to how we work.

Every care plan we put together begins with a conversation - with the person who needs support, and with their family where appropriate. We listen to how someone spends their day, what they value, what they find difficult, and what they want to keep doing independently. From that, we build support that fits their life rather than the other way around. As needs change, the plan changes with them.

Our mission is to help people in Cambridgeshire remain safe, comfortable and independent at home, with care that respects their dignity and adapts to their needs.

A smiling carers home professional in blue scrubs warmly embraces an elderly client on a sofa during a home visit.
A carers home visit in action as a female carer in blue scrubs gently places her hand on a smiling elderly man's shoulder.

What We Stand For

These are the principles that shape how CareUK247 works - not just words on a page, but the commitments we hold ourselves to every day.

Integrity

We do the right thing, even when no one is watching. For the people we support, that means honest communication, consistent follow-through, and care delivered exactly as agreed.

Compassion

Home care is personal. We bring genuine warmth and patience to every visit, treating each person with the dignity and respect they deserve.

Person-Centred Care

No two people have the same needs, routines or preferences. We build every care plan around the individual, not around what is easiest to provide. Your care should feel like yours.

Reliability

Families need to know that support will be there when it is needed. We take that responsibility seriously - turning up on time, communicating clearly, and making sure nothing is left to chance.

A cheerful elderly couple embrace outdoors, reflecting the joy and independence that quality senior care at home can provide.
A home carer in blue scrubs holds the hand of a smiling older woman using a walking cane inside a bright, welcoming home.

Why Families Choose CareUK247

There are other home care providers in Cambridgeshire. Here is what makes CareUK247 different in practice.

  • Local and independently run. We are based in Cambridgeshire and serve communities we know well - Cambridge, Peterborough, Huntingdon, Ely, St Ives, St Neots, Wisbech, March, Cambourne, Godmanchester, Papworth and Haverhill. You are not dealing with a national call centre; you are speaking with a local team that understands your area.

  • The full range of home care under one provider. CareUK247 offers domiciliary care, one-to-one care, live-in care and residential care. Many families find their needs change over time - having one trusted provider who can adapt support across all these service types means fewer handovers and more continuity for the person in your care.

  • Two direct lines, clearly labelled. For domiciliary care enquiries, call 01480 504 247. For residential care, call 01223 904 247. You always know who to contact.

  • 97% client satisfaction rate. Across our client base, 97% of people report being satisfied with the care they receive. That reflects the everyday work of our team - consistency, respect and genuine attention to each person's needs.

  • Regulated and independently inspected. CareUK247 is registered with the Care Quality Commission, rated Good, and is also regulated and inspected by Cambridgeshire County Council and listed on homecare.co.uk.

Speak to Our Care Team
A home carer in navy scrubs smiles warmly at an elderly man whilst sharing information on a tablet during a visit at his home.
A smiling elderly couple sit on a sofa during a home care for elderly consultation, as a professional takes notes opposite them.
A cheerful carers home visit shows a young woman in a blue polo shirt washing up whilst an elderly lady relaxes at the kitchen table.

Simple 3-Step Process

Speak to
Our Team

Call us or enquire online and we will listen to your situation and help you understand what is available.

01480 504 247

Receive a Tailored Care Plan

We arrange an assessment and build a care plan around the individual's needs, routines and preferences.

Your Home Care Begins

Your care starts with a familiar, trained carer who understands what matters most to your loved one.

Frequently Asked Care at Home Questions

CareUK247 provides home care services across Cambridgeshire and the immediately surrounding area. We currently support clients in Cambridge, Peterborough, Huntingdon, St Neots, St Ives, Godmanchester, Cambourne, Ely, March, Wisbech, Papworth and Haverhill. If your location is not on this list, please call us on 01480 504 247 and we will let you know whether we can help.

Domiciliary care means a trained carer visits you at home - helping with washing, dressing, meals, medication prompts and daily routines - while you continue living in your own home. Residential care is support provided within a care home setting, where a person lives full-time and receives consistent, round-the-clock assistance. CareUK247 provides both, so we can help you understand which is the better fit for your family member's situation. Call our domiciliary team on 01480 504 247 or our residential team on 01480 504 247 to talk it through.

The right type of care depends on the person's needs, preferences, living situation and the level of support required. Someone who wants to remain at home and needs help with daily routines may be well suited to domiciliary or live-in care. Someone who needs continuous support in a structured environment may benefit from residential care. The clearest way to find out is to speak to our team: we will ask the right questions and give you an honest, unpressured view of the options. There is no obligation in that conversation.

We aim to respond to every new enquiry promptly and to put a care plan in place as quickly as the situation requires. If you are dealing with a hospital discharge or a sudden change in health, please let us know when you call and we will do everything we can to prioritise your situation.

CareUK247 is regulated and inspected by the Care Quality Commission and has been rated Good. The CQC is the independent regulator of health and social care in England, and registration gives families the reassurance that care is delivered within a recognised, regulated framework. Our services are also regulated and inspected by Cambridgeshire County Council and listed on homecare.co.uk.

When you call or get in touch, you will speak to a member of our care team - not a call centre. We will listen to your situation, answer your questions honestly, and explain what a care assessment involves. If you decide to go ahead, we will arrange a proper assessment to understand the person's routines, preferences and needs before building a care plan with you and your family. Nothing is rushed, and there is no obligation at any stage. The first call is simply a conversation.