Privacy Policy

This policy explains what personal data CareUK247 collects, how we use it, who we share it with, and what rights you have. It applies to everyone who uses our website at careuk247.co.uk or contacts us directly about our home care services.

Last updated: 21/07/2026

Who We Are

CareUK247 is a home care provider based in Cambridgeshire. Our registered address is:

CareUK247
1010 Cambourne Business Park
Great Cambourne
Cambourne
Cambridge
CB23 6DP
United Kingdom

We are registered with the Information Commissioner's Office (ICO).

What Personal Data We Collect and Why

Enquiries and Contact Forms

When you submit an enquiry through our website, we collect your name, telephone number, email address and any other details you include. We use this information to respond to your enquiry and, where relevant, to discuss the care services that may suit you or your family member.

Cookies

Our website uses cookies to help it function correctly and to understand how visitors use the site. If you leave a comment, you may choose to save your name, email address and website address in cookies for your convenience. These cookies last for one year.

Temporary cookies may be set when you visit certain pages to check whether your browser accepts cookies. These contain no personal data and are removed when you close your browser.

If you access a login area, cookies will save your login information and display preferences. Login cookies last for two days, while display preference cookies last for one year. Selecting 'Remember Me' extends your login to two weeks. Logging out removes the login cookies.

Media and Uploaded Images

If you upload images to the website, please be aware that uploaded files may contain embedded location data, known as EXIF GPS data. Other visitors may be able to download and extract this location information from the images. We recommend removing this data before uploading images.

Embedded Content From Other Websites

Some pages on our website include embedded content such as videos or articles hosted on third-party platforms. Embedded content behaves in the same way as if you had visited those third-party websites directly. Those sites may collect data about you, use their own cookies and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Analytics

We use analytics tools to understand how visitors use our website, including which pages are visited most frequently and how users navigate the site. This data is collected in an anonymised or aggregated form and is not used to identify you personally.

Who We Share Your Data With

We do not sell your personal data to third parties. We may share your information with:

  • Our care team to respond to your enquiry and arrange any care assessment you request.
  • Trusted technology providers, such as our website platform or email service, who process data on our behalf under appropriate data-processing agreements.
  • Spam-detection services where information submitted through the website needs to be checked for spam or malicious activity.
  • Regulatory bodies or authorities where we are legally required to share information.

Where third parties process data on our behalf, we ensure appropriate safeguards are in place.

How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose for which it was collected and in line with our legal obligations.

  • Enquiry and contact data is retained only for as long as it is needed to respond to your enquiry, manage any ongoing relationship and meet our legal or regulatory obligations.
  • Website comment data and associated metadata may be retained so that follow-up comments can be recognised and moderated appropriately.
  • Registered user data, where applicable, is held in the user's profile and may be viewed, edited or deleted, except where we are required to retain it for legal, administrative or security reasons.

If you would like to know how long we hold a specific category of personal data, please contact us using the details below.

Your Rights Over Your Data

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete personal data.
  • Request erasure of your personal data, subject to any legal obligations that require us to retain it.
  • Restrict or object to the way we process your personal data in certain circumstances.
  • Receive a copy of personal data you have provided to us in a portable, machine-readable format.
  • Withdraw consent at any time where our processing is based on your consent.

To exercise any of these rights, please contact us using the details below. We will normally respond within one calendar month of receiving your request.

Where We Send Your Data

Your data is processed and stored within the United Kingdom or the European Economic Area (EEA). Where personal data is transferred outside these areas, we ensure that appropriate safeguards are in place in accordance with UK data protection law.

Visitor submissions may be checked through an automated spam-detection service, and embedded third-party content may involve data processing by those third parties under their own privacy policies.

Contact Us About This Policy

If you have a question about how we handle your data, want to exercise one of your rights or have a concern you would like us to address, please get in touch. We will do our best to respond clearly and promptly.

Reach Our Team Directly

You can contact CareUK247 by post or telephone. Our team is happy to discuss any privacy concern or data request in a calm, straightforward way.

CareUK247
1010 Cambourne Business Park
Great Cambourne
Cambourne
Cambridge
CB23 6DP

Domiciliary care enquiries: 01480 504 247
Care home enquiries: 01223 904 247

Your Right to Contact the ICO

If you feel that we have not resolved your concern satisfactorily, you have the right to raise the matter with the Information Commissioner's Office, the UK's independent authority for data protection.

You can contact the ICO through its website at ico.org.uk or by telephone on 0303 123 1113. Making a complaint to the ICO does not affect any other legal rights you may have.

We encourage you to contact us first so that we have the opportunity to address your concern, but the choice is entirely yours.